If you’ve been reaching for a heated pad to ease elbow pain, a quick check could save you from an unpleasant surprise. Kmart has urgently recalled its Anko Heated Elbow Wrap after reports of burn injuries, and if you own one, stopping use is the first step.
Recall Date: 14 May 2025 ·
Hazard: Burn injuries ·
Product Keycode: 43463275 ·
Stores Affected: Kmart and Target ·
Countries: Australia and New Zealand
Quick snapshot
- Product recalled: Anko Heated Elbow Wrap (keycode 43463275) Kmart Australia recall notice
- Hazard: burn injuries from overheating Kmart Australia recall notice
- Stop use immediately; full refund offered Kmart Australia recall notice
- Recall issued 14 May 2025 Kmart Australia recall notice
- Exact number of injury reports not disclosed 7NEWS report
- Total units sold across Australia and New Zealand unknown (7NEWS report)
- Injury reports emerged in May 2025 PerthNow news
- Recall announced 14 May 2025 Kmart Australia recall notice
- ACCC published warning same day 7NEWS report
- Return to any Kmart store for refund Kmart Australia recall notice
- No receipt required Kmart Australia recall notice
- Online purchasers also covered Kmart Australia recall notice
Five key specs define this recall. Here’s the breakdown.
| Attribute | Value |
|---|---|
| Product name | Anko Heated Elbow Wrap |
| Retailer in Australia | Kmart (stores, online, app) |
| Retailer in New Zealand | Kmart |
| Hazard | Burn injuries from overheating |
| Recall date | 14 May 2025 |
| Product keycode | 43463275 |
| Sold period (Australia) | 1 Jan 2025 – 4 Apr 2025 |
| Countries affected | Australia and New Zealand |
| Refund procedure | Full refund, no proof of purchase needed |
What Is the Anko Heated Elbow Pad Recall?
- Kmart Australia issued a recall for the Anko Heated Elbow Wrap (keycode 43463275) on 14 May 2025 Kmart Australia product recall notice.
- The product is a rechargeable heat pad designed for use on the elbow Kmart Australia product recall notice.
- It was sold in Kmart stores and online in Australia from January to April 2025 Kmart Australia product recall notice.
- New Zealand’s Kmart also issued a matching recall notice Kmart New Zealand product recall notice.
- The recall was prompted after customers reported burn injuries 7NEWS report.
The implication: this is not a minor advisory — injuries have already occurred, and Kmart’s own notice advises immediate stop of use.
Why Was the Heated Elbow Pad Recalled?
- According to the official recall notice, the elbow wrap can overheat if positioned incorrectly or wrapped too tightly on the elbow Kmart Australia product recall notice.
- The overheating can cause burns to the skin; injuries have already been reported Kmart Australia product recall notice.
- Customers with heat-sensitive skin are at greater risk Kmart Australia product recall notice.
- The defect is user-condition-dependent: mispositioning or compression triggers the overheating, rather than a uniform manufacturing fault Kmart Australia product recall notice.
The risk depends on how you wear it — anyone who straps the wrap on tightly or at an awkward angle faces higher odds of a burn, making consistent safe use tricky.
What this means: the wrap is safe only when used exactly as intended, and the margin for error is dangerously thin.
Which Stores Were Affected by the Recall?
- Kmart Australia sold the product in physical stores, online, and through the Kmart app Kmart Australia product recall notice.
- Target Australia also stocked the item – the recall covers those purchases as well 7NEWS report.
- In New Zealand, the product was sold at Kmart stores nationwide Kmart New Zealand product recall notice.
- Online orders from either Kmart market are also covered by the recall Kmart Australia product recall notice.
The pattern: the recall spans two major retail chains and two countries, reflecting the product’s wide distribution under Kmart’s Anko brand.
How to Return Your Recalled Elbow Pad
- Stop using the product immediately. Do not attempt to position it differently – the risk of burns persists Kmart Australia product recall notice.
- Return the wrap to any Kmart store (Australia or New Zealand) Kmart Australia product recall notice.
- You do not need a receipt or proof of purchase Kmart Australia product recall notice.
- Kmart customer service can assist with online orders – call or visit the contact centre Kmart Australia product recall notice.
- You will receive a full refund, including for items purchased online Kmart Australia product recall notice.
Kmart has made the refund process as easy as possible – no receipt, no hassle. The only thing to watch: don’t delay, because the burn risk is real and immediate.
For anyone who still has the pad, the trade-off is straightforward: a few minutes to return it vs. the chance of a painful burn.
What Are the Risks of the Recalled Product?
- Burn injuries to the skin from the heating element Kmart Australia product recall notice.
- Increased risk for heat-sensitive customers, including those with circulation issues or diabetes Kmart Australia product recall notice.
- The overheating only occurs under certain conditions – when the wrap is too tight or misaligned – making it unpredictable Kmart Australia product recall notice.
- Injuries have already been reported, which is what triggered the recall Kmart Australia product recall notice.
The trade-off: using the wrap for pain relief carries an unacceptable risk of burns, especially for vulnerable users.
Timeline Signal
- January – April 2025: Product sold in Kmart and Target stores across Australia and New Zealand Kmart Australia product recall notice.
- May 2025: Reports of burn injuries from the elbow wrap surface PerthNow report.
- 14 May 2025: Kmart issues recall notice, followed by ACCC publication Kmart Australia product recall notice; 7NEWS report.
- Same day: New Zealand recall notice published by Kmart NZ Kmart New Zealand product recall notice.
The pattern: from the first injury signal to a formal recall, Kmart moved within the same month.
Confirmed Facts and What’s Unclear
Confirmed facts
- Product keycode 43463275 is recalled Kmart Australia recall notice
- Burn injury risk confirmed by Kmart Kmart Australia recall notice
- Sold at Kmart and Target in Australia, and Kmart in New Zealand 7NEWS report
- Full refund offered without receipt Kmart Australia recall notice
- Recall date: 14 May 2025 Kmart Australia recall notice
What’s unclear
- Exact number of burn injury reports
- Total units affected across Australia and New Zealand
- Whether the defect appears only after multiple uses
The confirmed facts paint a clear picture of a safety issue that Kmart has acknowledged and acted on.
“The product can overheat if it is positioned incorrectly or wrapped too tightly on the elbow, posing a burn risk to consumers. Injuries to the skin have already occurred.”
– Kmart Australia official recall notice
“Customers who have purchased this product should stop using it immediately and return it to any Kmart store for a full refund, no receipt required.”
– Kmart customer service representative, as reported by PerthNow
For Australian and New Zealand shoppers, the choice is clear: return the Anko heated elbow wrap now, or risk a burn that could have been avoided.
Related reading: Ryobi Lawn Mower: Recall, Problems & Battery Recall Guide
Frequently asked questions
Is the recall only for the heated elbow pad?
Yes, the recall is specific to the Anko Heated Elbow Wrap (keycode 43463275). No other Anko products are currently recalled, according to the official notice.
Can I still use the product if I adjust it carefully?
No. The recall notice instructs customers to stop using the product immediately because the overheating condition can occur unpredictably when the wrap is mispositioned or too tight.
What if I lost the receipt? Can I still get a refund?
Yes. Kmart’s recall policy says no proof of purchase is required. Simply return the product to any Kmart store for a full refund.
Are other Anko products also recalled?
As of the recall date (14 May 2025), only the Heated Elbow Wrap with keycode 43463275 is recalled. No other Anko items are affected.
How do I check if my product code is affected?
Look for the product keycode printed on the packaging or the product label. If it reads 43463275, your item is part of the recall.
Is the refund in New Zealand the same as in Australia?
Yes. Kmart New Zealand issued a separate but identical recall notice, offering a full refund with no receipt needed at any NZ Kmart store.
What if I purchased the product online?
Online purchases are fully covered. Customers who bought via the Kmart website or app can return the product to any Kmart store or contact customer service for a refund.
Where can I find the official recall notice?
The official Australian recall notice is available on Kmart Australia’s website at the product recall PDF. The New Zealand version is on Kmart’s NZ site.
Catherine Roy is Editor-in-Chief at Australia Focus, overseeing editorial standards, publication decisions and corrections.